Privacy Policy

Effective Date: Feb 20th 2026

Welcome to Ward Al Yasmine (“we”, “our”, “us”). Your trust is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our online jewellery store or shop at our physical retail outlet.

We are committed to protecting your privacy while providing a secure, elegant, and personalized shopping experience—both online and offline.

1. Information We Collect

A. Information You Provide Directly

We may collect the following information when you interact with us:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Order details and purchase history
  • Custom jewellery requests or special instructions
  • Feedback, reviews, or customer support messages

B. Information Collected Automatically (Online)

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies

C. In-Store (Offline) Information

When you visit our physical store, we may collect:

  • Contact details for invoicing or warranty purposes
  • Purchase and repair records
  • Preferences to provide better personalized service

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide invoices, receipts, and warranties
  • Customize your shopping experience
  • Communicate order updates, offers, and promotions (with your consent)
  • Improve our products, services, and website experience
  • Prevent fraud and ensure secure transactions
  • Comply with legal and regulatory requirements

✨ Customer Promise: Your data is used only to enhance your shopping experience—never to compromise your privacy.

3. Payment Security

All online payments are processed through secure and trusted third-party payment gateways. We do not store your credit/debit card details on our servers.

For in-store purchases, payment details are handled securely and confidentially.

4. Cookies Policy

Our website uses cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze traffic and user behavior

You can choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share limited information only with:

  • Payment processors
  • Delivery and logistics partners
  • Legal authorities (if required by law)

All partners are required to keep your information confidential and secure.

6. Data Protection & Security

We use industry-standard security measures to protect your personal information, including:

  • Secure servers and encrypted data
  • Restricted internal access
  • Regular security reviews

🔒 Your privacy is as precious to us as our jewellery.

7. Marketing & Communication

With your permission, we may send:

  • Exclusive offers
  • New collection updates
  • Special occasion discounts

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option.

8. Customer Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent for marketing

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Ward Al Yasmine
📍 Physical Store: Souq Waqif
📧 Email: Care.qa@wardalyasmine.com
📞 Phone: +974-31149792

Thank you for trusting Ward Al Yasmine. We are honored to be part of your special moments—online and in-store.